Asking the One Question That Can Transform Your Library
| dc.contributor.author | Mathews, Brian | |
| dc.date.accessioned | 2022-07-02T01:55:21Z | |
| dc.date.available | 2022-07-02T01:55:21Z | |
| dc.date.issued | 2009-11-12 | |
| dc.description | Presentation slides | en_US |
| dc.description.abstract | This session will explore the impact that word-of-mouth has on libraries. Find out what patrons really think, what they really want, and how you can really change their minds. Discover a simple one-question metric that can help improve customer service, outreach endeavors, and organization decision-making. | en_US |
| dc.format.extent | 22 slides | en_US |
| dc.identifier.uri | http://hdl.handle.net/10524/66870 | |
| dc.language.iso | en-US | en_US |
| dc.rights | Contact the author for permission to use or reproduce. | en_US |
| dc.subject | Public services (Libraries) | en_US |
| dc.title | Asking the One Question That Can Transform Your Library | en_US |
| dc.type | Presentation | en_US |
| dc.type.dcmi | Text | en_US |
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