Asking the One Question That Can Transform Your Library

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2009-11-12

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This session will explore the impact that word-of-mouth has on libraries. Find out what patrons really think, what they really want, and how you can really change their minds. Discover a simple one-question metric that can help improve customer service, outreach endeavors, and organization decision-making.

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Presentation slides

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Public services (Libraries)

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22 slides

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Contact the author for permission to use or reproduce.

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