Asking the One Question That Can Transform Your Library
Asking the One Question That Can Transform Your Library
Date
2009-11-12
Authors
Mathews, Brian
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
This session will explore the impact that word-of-mouth has on libraries. Find out what patrons really think, what they really want, and how you can really change their minds. Discover a simple one-question metric that can help improve customer service, outreach endeavors, and organization decision-making.
Description
Presentation slides
Keywords
Public services (Libraries)
Citation
Extent
22 slides
Format
Geographic Location
Time Period
Related To
Table of Contents
Rights
Contact the author for permission to use or reproduce.
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.